Need To Know

 Shipping costs

Australia: $15  flat rate or the lesser value offered by Australia Post.

International: We seek the most competitive rates for overseas shipping. In most cases the cost you are charged is less than the actual postage costs. Spirited Mama is happy to cover any excess fees, signature on delivery and fast delivery options to ensure your items are received by you safely and in the excellent condition they were sent.

Quality French designs

Spirited Mama sources beautiful French handmade and quality toys, nursery decor and gifts. Product are CE certified and draw on traditional values and artisan craftsmanship. 

Coupon rewards and promotional offers to newsletter subscribers

We love to ensure our newsletter subscribers are valued by offering coupon rewards or promotional offers. While we want to make prices as accessible as possible please note that coupon rewards are only redeemable on full-priced items and only one coupon can be used per order.

Orders and delivery

We aim to deliver your orders as fast as possible. Occasionally, products are out of stock and on their way over from France. If you have an urgent or special date to meet, please add this detail in the customer information section at checkout. If there are any hitches or hold-ups we can contact you immediately and come to a good solution.

Payments

Spirited Mama takes payment via PayPal and credit cards once your order is placed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfill your order a full refund will be given where you have already paid for the goods.

Alternative payments include direct deposit using the following account. if you prefer this payment method to order please email [email protected] or call 0400 007 484.

Spirited Mama
BSB 012241
A/c 190390379

Refunds and returns

If for any reason you are not completely satisfied with your purchase, Spirited Mama will give you a seven-day money-back guarantee from the time you receive the goods except for personalised items. Please contact Spirited Mama within seven days if you are not satisfied with your purchase so that we can resolve any problems.

Spirited Mama’s refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. It’s recommended goods are returned via registered post and that postage is pre-paid. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. Spirited Mama therefore advises you take out shipment registration of insurance with your postal carrier. Spirited Mama will not be responsible for parcels lost or damaged in transit if you choose not to insure them.

Care of your L’Oiseau Bateau treasures

Guides on caring for your L’Oiseau Bateau mobiles and textiles

Host an Inspired Tea Party and save on L’Oiseau Bateau treasures 

Spirited Mama is seeking lovely spaces to present her gorgeous collection of inspired L’Oiseau Bateau treasures. If you are based in Sydney and would like to host an Inspired Tea Party and receive a beautiful gift for your efforts please read on … Spirited Mama Inspired Tea Parties. If you are based in another state or country and would like to host an online Inspired Tea Party then please read on too! Spirited Mama inspired Tea Parties.

Your privacy

Spirited Mama values your privacy as a customer and adheres to the Information Privacy Act 2000.

To provide you with products or services, Spirited Mama requests you to provide your personal details such as name, mailing address, telephone number and email address.  A record of this information is kept.  You do not have to provide any personal information to us.  However, if you choose not to provide certain types of personal information, we cannot give you the products or services  requested, or you may not be able to avail yourself of all of our website features and functionality.

We collect your personal information from you only when it is given in a voluntary capacity.  For example, we may collect your personal information when you register with Spirited Mama for our newsletter, order products, contact online, send us correspondence.

The personal information collected via Spirited Mama’s website or through correspondence with you will be used and disclosed for the purposes for which you supplied it.  For example, your contact details may be used to identify and fulfill any orders you place, ensuring that any products purchased via our website are delivered to the given address.

We use your information to:

♥ assist with administration keep you up to date with specials and offers

♥ improve the information, products and services offered to you

♥ for business analysis and research

♥ for marketing additional products or services.

In exceptional situations, Spirited Mama may also use and disclose your personal information for other reasons permitted under the Privacy Act including complying with a request from the police or a regulatory or government authority or in the unlikely event that our business assets are ever sold to, or purchased by, another company (as Spirited Mama’s data records form part of the business).

Spirited Mama may also use and disclose personal information for purposes related or ancillary to the main reasons it is collected such as newsletters, invitations to events, market research or to improve the service.  If you don’t want to receive these kinds of communications please contact Spirited Mama. 

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